Logging in
Enter your email and password, then the six-digit code from your authenticator app. If you're on a device you use regularly you can tick "Trust this device for 7 days" to skip the code next time.
Forgotten your password
Click "Forgotten your password?" on the login page. We email you a reset link that works for a limited time. Choose a new password and log in as normal. Your two-factor setup is unaffected.
Lost or replaced your phone
On the two-factor screen choose "Use email code instead". A code is sent to your email and gets you in. Once you're in, go to Security Settings to pair your new phone. You can also use one of your saved backup codes.
"Your session has expired"
For security, PROVA logs you out after a period of inactivity. When that happens mid-task you're sent to the login page and brought straight back to where you were once you log in again. Nothing you'd already saved is lost.
"Unauthorized" on a page you're already logged into
This is the same session timeout. Log in again from the page you're on and it will reload with your details. If it keeps happening within a few minutes, log out fully and log back in.
Account locked
After repeated failed logins the account is locked for a short period. Wait for the time shown, then try again. If you're still locked, ask your organisation's Owner or contact us.